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RETURNS AND REFUNDS
The online customer acting as a Consumer is granted the right to withdraw from the contract concluded with the Seller, as provided for by Articles 64 – 67 of Legislative Decree no. 206/2005, known as the Consumer Code. Please note that this right is reserved only for natural persons, i.e., private consumers acting for purposes outside their profession. The right of withdrawal does not apply to legal persons and natural persons acting in a professional capacity with respect to the purchase contract. Pursuant to and within the limits of Article 64 of the Consumer Code, the consumer has the right, within 14 calendar days of receiving the purchased products, to exchange the item for one of a different size or to exercise the right of withdrawal, consisting of the possibility of returning the products received and obtaining a refund of the price paid, without penalty and without having to specify the reason. This right applies to all products purchased online from this site that have not been used, worn, or damaged. Specifically, returned products must be returned with all labels, security seals, packaging, and accessories (cases, hangers, garment covers, etc.) received with the Order. Furthermore, withdrawal is excluded for personalized/customized goods according to the Customer's specific request. The costs of returning the product are borne by the consumer.
The right of withdrawal is entirely forfeited if the returned product is not intact, the labels, security seals, packaging and accessories have been used, scratched, or have been altered (worn, washed, ironed, etc.), or if the product has suffered damage for reasons other than transport from the Seller to the consumer, not previously reported.
The Customer is therefore responsible for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the products. This means that the refund in the event of withdrawal is reduced proportionately to the diminished value resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the products.
Without limiting the right of withdrawal, upon delivery of the product, the consumer, who has reason to believe that the product itself has been damaged during transport, must refuse delivery or accept it with express reservation. All collections of intact packages must be made by the customer, who must indicate "INTACT PACKAGE, COLLECTION RESERVED TO INSPECTION OF CONTENTS" on the accompanying document (Article 1698 of the Italian Civil Code). Any anomalies must be reported within eight days using the following methods , via registered mail with return receipt, to the following address:
GI SPORTSWEAR SRL CRAFTSMANSHIP STREET, 34 20881, BERNAREGGIO, MB, IT
Procedure for exercising the right of withdrawal To exercise your right of withdrawal, you must contact customer service atshop@slopline.it within 14 calendar days of receiving the purchased product, clearly stating your intention to withdraw from the purchase contract. Only after receiving our response will you be able to proceed with shipping the package according to the agreed methods.
Prepare the package including the delivery note. The consumer must then arrange, using a courier of their choice, to ship the product (if possible in the original packaging and, in any case, always carefully packaged) complete with all accessories and everything originally contained, and attach the delivery note. In this document, it will be necessary to indicate whether the customer wishes to exchange sizes or request a refund, specifying the corresponding items. Otherwise, include the email correspondence with Customer Service inside the package. The consumer must make this shipment within ten working days from the date on which he sent the communication of exercise of the right of withdrawal.
ATTENTION: Returned items must be in the same condition as when you received them.
Attach the return label you received from customer service when you contacted us for a return/refund. If you've lost the label, you can download it here .
Send the package to the following address at our warehouse:
GI SPORTSWEAR SRL CRAFTSMANSHIP STREET, 34 20881, BERNAREGGIO, MB, IT
The shipping costs of the product are borne by the Customer.
As soon as we receive your package , we'll check the condition of the items and either exchange the size or issue a refund for the returned items. The size exchange or refund will be processed within 5-7 business days of receiving your package. Please note that GI SPORTSWEAR does not accept shipments with postage paid or cash on delivery.
Important notes Shipping costs and responsibility for the goods during shipment, as required by law, are the responsibility of the consumer. We therefore recommend insuring the product with your chosen courier, taking care to carefully package the goods, where possible placing the original packaging in an external box, and avoiding damaging the product with adhesive tape, labels, etc. The product must be returned intact and complete with all its parts and accessories, including any warranties, instructions, etc. In the event of transport damage occurring during the return process, the Seller will notify the consumer of the damage within five working days of receiving the product, allowing the consumer to file a complaint with the courier used for transport. The damaged goods will be made available for return, and the withdrawal request will be simultaneously cancelled.
Except as provided below for partial withdrawals, the Seller will refund, within 14 days of the Seller becoming aware of the exercise of the right of withdrawal, the full purchase price and shipping costs for delivery, by credit card reversal or by bank transfer to the current account indicated by the consumer; the latter will be responsible for the shipping costs for returning the product.
If the withdrawal is partial (i.e., it concerns only a portion of the products delivered in a single delivery), the refund of the shipping costs incurred by the consumer for the delivery of the products at the time of purchase is excluded.
For purchases with collection at a Seller's point of sale, the right of withdrawal does not apply as it is not a distance selling arrangement. In this case, the consumer has only reserved the product online but has not yet purchased it, and to do so, they must visit the point of sale.
The consumer is responsible for verifying that the Product received corresponds to the order placed. If the consumer finds that the product does not conform to the order, he or she must contact GI Sportswear Srl using the methods described in Article 10 and arrange for the item to be returned.
Order Cancellation Request The purchase order can be cancelled in its entirety if, at the time of the cancellation request, the product is still being prepared for shipment and, in any case, if the amount has not yet been collected; in this case, the customer will not be charged any fees. If, at the time of the request to cancel the purchase order, the product has already been entrusted to the courier or, in any case, the amount has been collected, the consumer must exercise the right of withdrawal and return the goods to the Seller.
To this end, it is necessary to follow the procedures indicated above for exercising the right of withdrawal. For more information, please write to us by clicking below: info@slopline.it
Contact / Customer Service For any information requests, the GI Sportswear Srl e-commerce team is at your disposal and can be contacted at the following email address: info@slopline.it or at the following address:
GI SPORTSWEAR SRL CRAFTSMANSHIP STREET, 34 20881, BERNAREGGIO, MB, IT
